Frequently asked questions

Your very frequently asked questions.

CASH DESK AND E-SHOP

• If I buy a ticket via e-shop is it needed to book a particular day of visit?

  No, there is no need to book these tickets.

• If I do not pay the tickets order, because I created it wrong, is it necessary to cancel it?

  No, it is not needed to cancel the order. The system cancel it itself over time. It is possible to make a new order.

• Must be the ticket purchsed via e-shop printed?

  No, just show the ticket for example in the smartphone with readable QR code or number below barcode.

• Whom covers family admission?

  Family ticket covers 2 adults and 1 child up to a height of 150 cm.

  You can buy up to 2 tickets for children up to 150 cm for a single price for the entire day - 149, - CZK per child up to 150 cm in addition to the FAMILY tariff rate.

• Do you make a difference between weekdays and weekends?

  Yes, in weekdays are prices lower than on weekends.

• What kind of admission do you offer?

  Tickets for all day or 3 hours tickets.

• What is the latest hour I can enter the premises?

  Entering the area is allowed for visitors up to 19:30 pm.

TRANSPORT

• How do I get to the Aqualand Moravia?

  BY CAR - the fastest connection. Take the highway D52 direction Pohořelice and further along the way E461 direction Mikulov. There is a large parking place directly in front of Aqualand Moravia that is free of charge for our visitors.

  BY BUS – use the regular line IDS JMK no. 105 and no. 530, stop Pasohlávky - Aqualand Moravia.

  BY TRAIN – on weekdays it is possible to come to Vranovice train station. From here the IDS JMK bus line no. 530 follows.

   

GENERAL INFORMATION

• From what age can teenagers enter the premises of aquapark without an adult?

  Entry to the area is allowed for teenagers older than 15 years after showing ID proving the age of the person.

• Is it open on public holidays?

  Yes, the aquapark is open 365 days a year.

• Can I enter the area with baby-carriage?

  You can enter the inner area with original package on wheels of the carriage. The package is delivered by the carriage producer. You can also buy the package in our Aqua shop. If these covers are not suitable for the wheels it is needed to leave the carriage in the store room for hygiene reasons.

   

• Do you have suitable entrance for disabled people? Is it possible to entry into the pool?

  Yes the entrance is possible for disabled people thanks to the jack. The complex is wheelchair accessible (elevator to the locker room, ramp into the pool hall).

• What is the minimum height for children to be allowed to enter the water slides?

  You can find the information table at each slide with information needed. You should follow the instructions mentioned there. Given height limits for each attraction can be found here.

• What kind of products do you offer in Aqua shop?

  You can purchase there especially swimsuits and towels. Furthermore, we offer items with our logo and tourist marks as souvenir.

• Can I enter the swimming pool with orthotics?

  No, for hygiene reasons it is not allowed enter the swimming pool with orthotics.

• Where can I stay if I plan longer visit?

  Since 1. May 2016 you can stay in our new hotel complex Aqualand Inn. The hotel is located a few steps from Aqualand Moravia. You can make a reservation via the booking form on www.aqualandinn.cz/en

• What kinds of men's swimwear are allowed?

  Slip swimwear, boxers.

• Why it is not allowed to use floaters in the premises?

  Floaters as swimming aids are not permitted for safety reasons. Children can use armbands or vests as swimming aids.

  Neptune pool and Riviera pool with a depth of 1.40 meters are designed for swimmers without swimming aids. Floater is not considered to be such safe swimming aid as aqua sleeves, belts or vests. A child can flop through the floater or overturn it. We try to avoid similar situations as spontaneous delflation of a floater or unfortunate overturn from another swimmer to enhance the safety.  It is possible to buy wide range of safe swimming aids for your little swimmers in our Aqua shop.

  Two children's pools are available for small kids. The water there is specially treated with a lower PH, more suitable for sensitive baby skin.

• From what age can children enter the area? Where it is possible to change baby's diaper?

  Entry to the area is not limited by age, it is allowed even to the smallest visitors, including babies, of course accompanied by an adult. There are changing tables for changing baby's diaper. They can be found in the dressing room or at the pool next to lifeguards stand.

Sauna World - FORUM ROMANUM WELLNESS (SPA)

• At what age are children allowed to enter the wellness?

  Entry for children to wellness Forum Romanum is allowed from 15 years age. It is needed to show the ID card proving the kids age. Younger children are allowed to enter when accompanied by an adult always on sundays between 11:30 to 1:30 p.m. In this period we are running sauna for children (at this time adults unaccompanied by a child are not allowed to enter the premises).

• Can I transfer from the Aqua zone to Forum Romanum Wellness?

  Yes, the change to the sauna world Forum Romanum wellness from AQUA zone is possible under a surcharge of 269 CZK. It is one-time entry to the sauna world for a maximum duration of 150 minutes. When crossing the time limit of 150 minutes the surcharge of 29 CZK will be charged on the watch per every half hour spent in wellness.

• For how long can I visit only the wellness zone?

  You can visit the wellness zone for 3 hours..

• Can I visit the Forum Romanum Wellness in swimsuit?

  Our wellness is the zone without swimsuit. At the reception every visitor gets the sheet. For small fee you can borrow an apron. You can leave the swimsuit in special boxes.

• Can I bring my bag to the wellness zone?

  Swimwear and other small items such as towels can be stored in our storage boxes which are located inside the wellness center. There is a safe for free for keeping the valuables. Do not bring your own bag, clothes and other things to wellness for hygiene reasons. Use the locker to store your things. Every visitor gets it for free when entering the premises of Aqualand Moravia.

• Is it necessary to book wellness treatment or massage in advance?

  Yes, i tis necessary to book treatments and massages in advance via e-mail address wellness@aqualand-moravia.cz. We recommend to book massages and treatments at least 2 days in advance. Otherwise we can not guarantee offered services for capacity reasons.

• When can I visit the cryochamber?

  You should book the cryochamber at least two days ideally one week in advance via e-mail: wellness@aqualand-moravia.cz. 

• Can I bring own refreshments into wellness zone?

  No, it is allowed to consume only food and drinks purchased at our wellness bar in special areas for hygiene reasons.

• Is it allowed to smoke in wellness?

  No, Forum Romanum Wellness is a non-smoking area. Smoking is permitted within the premises of AQUA zone on the terrace of cafe Coffeeland, which is located on the 1st floor.

• What are the opening hours in wellness?

  Monday – Saturday         12:00 - 21:00     adults and children over 15 years

  Sunday                            11:30 - 13:30    children sauna – only for parents and their kids
                                          13:30 - 21:00    adults and children over 15 years

RESTAURANT

• Is it possible to purchase refreshments in the aquapark?

  Yes, you can buy food and drinks in the Imperium restaurant, which is located on the ground floor. On the first floor you can find our Coffeland cafe with outdoor terrace. We also offer refreshments direct in the Neptune pool at the Pool Bar. Click here to see the complete list of gastro services.

• What are the opening hours of the Imperium restaurant and Coffeeland cafe?

  Imperium Restaurant is open every day from 11:00 to 20:30, Coffeland cafe runs from 10:00-20:00 pm.

• How to pay for food and drink in the restaurant?

  You can pay with the chip in the whole complex. All spendings will be charged when leaving the premises at the cash desk or at the vending machine. You can pay by cash or credit card.

• Is it possible to pay the bill in euros?

  Yes, we accept payments in euros, we also accept coins with a nominal value of 1 and 2 euro. We do not accept cents. When paying in euros we return Czech crowns.

• Where can I smoke?

  You can find the smoking area on the terrace of Coffeelnad cafe in the first floor. 

• Can I get gluten-free meals in the restaurant?

  Yes, our Imperium restaurant offers gluten-free food. All allergens are listed at each meal separately. A detailed list of all allergens can be found at the food service.

INFOCENTRUM AQUALAND MORAVIA

CONTACT:

 +420 546 609 609 (08.00 - 18.00 hod)

 info@aqualand-moravia.cz