Visiting rules are used to follow applicable laws, to ensure health protection and safety of aqua park Aqualand Moravia Pasohlávky visitors ((hereinafter called the aqua park Aqualand).
Each visitor is obliged to be familiar with these visiting rules when entering the premises of aqua park Aqualand. If the visitor pays the entry ticket to the aqua park Aqualand he explicitly agrees with these visiting rules and will follow the visiting rules and intructions of the staff.
1. ENTRANCE INTO AQUALAND MORAVIA/POOLS
1.1 AQUALAND MORAVIA is only accessible during the operating hours upon presenting a valid ticket – chip (watch-like wristband with an electronic chip) which can be purchased at the cash des near the entrance to AQUALAND MORAVIA. Information about the admission fees and payment will be provided by our staff at the cash desk.
1.2 AQUALAND MORAVIA is open every day from 10 am to 9 pm including bank holidays and weekends. Only during the summer season, ie. 15.6. - 10. 9 is the aquapark Aqualand open since 9 a.m. The operating hours of individual attractions are shown by the attractions. AQUALAND MORAVIA can be entered no later than 90 minutes before the closing time. Relevant validity of the entry ticket begins when crossing the entrance (turnstile) and ends with a passage in the defined time through transition device, respectively ends with closing time. Into the entrance time-validity we include time for undressing, drying and dressing. In the case of exceeding the time, the visitor is obligated to pay additional fee according to the price list at the cash.
1.3 Children under 15 years must be accompanied by a person older than 18 years of age. This person is responsible for the child for the entire stay in AQUALAND MORAVIA.
1.4 Upon payment, visitors are issued a watch-like wristband with an electronic chip which enables visitors to enter AQUALAND MORAVIA and also make cashless payments for meals and additional services provided in AQUALAND MORAVIA. Each chip has a financial limit for consumption and other services. All payments are made at the cash desk when leaving the waterpark or at the vending machine. In case of running out all the financial credit the visitor can recharge credit at any cash desk.
1.5 The operator reserves the right to restrict the operation, or close some parts of AQUALAND MORAVIA, or to close down attractions due to essential maintenance, or for objective reasons (full capacity, bad weather, storm, low humidity, bad visibility) or due to social and sports events. Visitors are not entitled to compensation of admission fees.
1.6 Visitors must wear their swimsuit when entering the pools due to hygienic reasons.
1.7 Paddling pools are only for children up to the age of 6. It is strictly prohibited for adults to enter the paddling pool unless they accompany a child smaller than 100 cm.
1.8 Persons with restricted mobility/orientation may only enter the pools if accompanied by a responsible person.
1.9 People using French crutches, guiding sticks, dentures, braces, or other hygienically
inappropriate materials are permitted enter the pools just in case leaving their utilities in the storage spaces.
1.10 We do not suggest to enter the Aqualand Moravia premises
a) to drunk people or people under drugs
b) pets are not allowed at all.
2.1 Visitors must keep their own health and safety in mind, and the health and safety of others.
2.2 Visitors must comply with personal hygiene standards, and keep the place and equipment they use nice and clean.
2.3 Visitors must take a shower using soap, with no swimsuit on, before entering the pools; visitors must shower only at designated places and pass through a foot bath before entering the pools!!!
2.4 Before entering the changing rooms, visitors must take their shoes off and enter the pools wearing suitable swim shoes or barefoot. Bathing shoes or slippers to wear around the swimming pool and other areas are clean. To enter the pools is possible only barefoot.
2.5 Changing rooms in unisex changing rooms (outdoor) are for dressing and undressing. Visitors can use lockers to store their clothes; lockers must be properly locked using the chip. If the chip is lost, visitors must prove the ownership of the things stored in the locker. The instructions on how to use a locker can be found on the locker. The operator is not liable for any damages arisen due to the fact that visitors forget to lock their lockers.
2.6 Jewellery, cash and other valuables must be kept in safety boxes by the entrance to the unisex changing rooms. Should visitors fail to lock their jewellery, cash and other valuables in the safety boxes, the operator is not liable for any potential damages caused to these items.
2.7 All items found in AQUALAND MORAVIA must be handed over to the member of staff responsible, i.e. the main cashier.
2.8 Visitors must treat the equipment and facilities, located in AQUALAND MORAVIA, with due care. Visitors must pay for damages they have caused (wilfully or due to negligence) to the operator’s assets or to third party assets.
2.9 Prams may only enter the complex if their wheels are protected with a special wrapping which can be purchased in our shop. If the wrapping does not fit the wheels and does not allow for movement of wheels, the pram must be left in a storage room for prams.
2.10 All pools are designated for non-swimmers but outdoor wave pool is forbidden to entry for non-swimmers.
2.11 When using the attractions in AQUALAND MORAVIA, (toboggans, waterslides, “dry attractions”, e.g. inflatable attractions, kid’s castles, climbing frames etc.), visitors must follow the operating instructions placed by the relevant attraction; visitors must pay special attention and follow the instructions issued by the person responsible for the attraction. Entry at your own risk.
2.12 Visitors must comply with the instructions issued by the lifeguards and dedicated service personnel within the entire complex of AQUALAND MORAVIA.
2.13 In case of adverse weather (storm, strong wind) visitors must leave swimming pools due to safety reasons.
2.14 In the event of accident, injury or sickness, visitors must notify a lifeguard so that aid can be administered and records can be made. A treatment room is located near the indoor BABY POOL. The operator is not liable for accidents and injuries caused by negligence, carelessness or breach of the Visiting Rules, or Operating Rules of the attractions.
2.15 A free WI-FI network in AQUALAND MORAVIA is accessible, however the speed is limited by the capacity possibilities of the relevant technical equipment and the access depends on the overall number of visitors in AQUALAND MORAVIA, using the network.
3. IN AQUALAND MORAVIA IT IS FORBIDDEN
3.1 To smoke inside AQUALAND MORAVIA and by the pools.
3.2 To swim in clothing which is not suitable for swimming, including underwear. Due to hygienic reasons children may only enter the pools using swimsuits or swim nappies.
3.3 To bring in sharp objects, glass, or anything else which can break and cause injuries, to bring in dangerous chemical substances and explosives, own chairs, umbrellas and any other furniture.
3.4 To enter pools, attractions and waterslides when eating, drinking or using chewing gum.
3.5 To bring inflatable rings and other inflatable items, flippers and tennis balls. Only inflatable armbands and swimming goggles are allowed.
3.6 To shout, whistle, run on the paths along the pools and on wet areas, to cause excessive noise, to disturb other visitors, to pull people under the water, to push people into the water, to jump queues at attractions.
3.7 To swim at the end points of the attractions and waterslides.
3.8 To dive into pools within the entire complex.
3.9 To pollute the water and areas of AQUALAND MORAVIA by spitting on the floor, into the pool, urinating into the pools, littering and not using designated litter bins, and to pollute the complex of AQUALAND MORAVIA.
3.10 To move beds, tables, chairs, equipment and furniture. To destroy fixtures and fittings and to waste water.
3.11 To do laundry and wash oneself outside the designated premises.
3.12 To ask lifeguards and service personnel to perform services which are not in line with the Visiting Rules.
3.13 To enter premises designated for service personnel, or premises marked with a ban on entry, or premises designated for the opposite sex.
3.14 To call for help without a reason.
3.15. To bring their own food into the water park AQUALAND including portable refrigerators and any
other food containers.
4. EXPELLING VISITORS FROM AQUALAND MORAVIA
4.1 Visitors can be expelled from AQUALAND MORAVIA with no right to claim the paid admission fee if they fail to comply with the instructions of the staff, or the Visiting Rules, despite the fact they were previously notified by a relevant member of staff to rectify their behaviour, and if they are under the influence of alcohol, drugs or act inappropriately and present a safety threat to other visitors, or threaten the cleanliness of AQUALAND MORAVIA.
4.2 If, in such cases, visitors fail to leave AQUALAND MORAVIA voluntarily, the operator may ask the waterpark security staff, or municipal police to intervene.
5. GENERAL PROVISIONS
5.1 Visitor Rules are binding for visitors and employees.
5.2 Visitors must observe warning signs, instructions, bans and information boards, and all other notifications, and they must not destroy, damage or remove these signs.
5.3 Visitors must leave AQUALAND MORAVIA by the end of the opening hours, i.e. by 9 pm.
5.4 Any requests, questions, notifications and complaints can be made in writing in the complaints logbook located at the main cash register.
5.5 The complex can be reserved for schools, social and sports organisations at certain times. During this time, the public is not allowed to enter some of the areas, or pools.
5.6 In case of adverse weather, such as a storm or strong wind, visitors must leave the pool due to safety reasons. Should visitors decide to leave the complex early due to adverse weather, the operator is not obligated to return the admission fee, or to compensate visitors in any other way.
5.7. The operator reserves the right to adjust the opening and closing times of individual attractions in the complex due to safety reasons in case of rain, storm, strong wind, darkness, fog, lower visibility and technical problems, In the event of the above stated facts, the operator is not obligated to return the admission fee, or to compensate visitors in any other way.
5.8. By paying the admission fee in AQUALAND MORAVIA, visitors give to the operator their consent to have their pictures taken free of charge, and to have visual and sound recordings made concerning the visitors and their behaviour.
5.9. Entry to the Forum Romanum Wellness is for kids over 150 cm height and 15 years of age. We offer sauna for children only on Sundays from 11.30 till 13.30. Designed for children accompanied by their parents.
6. Visiting rules of Forum Romanum Wellness
6.1. Forum Roman Wellness is the zone without swimsuit. After entering the wellness leave all your clothes in change room or on shelves. Please wear only the plaid or sheet in the whole area.
6.2. Entry to the Forum Romanum Wellness is allowed for children older than 15 years. We offer sauna for children only on Sundays from 11.30 till 13.30. Designed for children accompanied by their parents.
6.3. Wellness visitor is obliged to follow visiting rules and pay attention to the instructions of the operating personnel.
6.4. During the stay in Wellness it is required to keep the hygiene and the use of sheets / towels.
6.5. Visitors are obliged for hygiene reasons to take a shower with soap without swimsuit after entering into the premises of Wellness.
6.6. You should lay the sheet under whole body including feet in dry saunas (valid for Finnsauna, Biosauna, Infrasauna). Every visitor gets one sheet.
6.7. In the areas of dry saunas (Finnish sauna, bio sauna, infrasauna and tepidarium) it is necessary to use a sheet to undercover the whole body, including the feet. The sheet is provided to each visitor. Upon request, the visitor will receive a small aid for distinguishing the assigned piece of sheets. The use of sheets is prohibited in the premises of steam heaters (Turkish, salt and aroma sauna, caldarium, laconium). The visitor is obliged to shower the bench in the sauna steam rooms after using the bench. It is also possible to purchase a disposable individual seat in the wellness reception area for single use in steam sauna premises.
6.8. All visitors are required to follow the principles of morality and decency, and not to bother other visitors.
6.9. Heating rooms and other procedures are designed primarily for healthy people. Every visitor enters them on his own responsibility.
6.10. Persons suffering from vascular and heart diseases can use the wellness zone after professional medical advice.
6.11. It is allowed to drink and eat only refreshments purchased in the Wellness zone.
6.12. All areas are NONSMOKING!
6.13. The capacity of Forum Romanum Wellness is limited. After filling the capacity the head of Wellness is entitled to restrict access to the wellness area.
6.14. Visitors may not move equipment and furniture and manipulate with technical devices.
6.15. If the visitor fails to follow the instructions of responsible employer, he can be order out from Wellness without refund. In extreme cases, depending on the nature of the offense, the responsible employer can request the intervention of the Police of the Czech Republic.
Visiting rules come into force on the day of its release.
Release Date: 26.2.2020
Operator: ŽS REAL, a.s.
Operations and Sales Director: Petr Pavlacký
Head office: Pasohlávky reg. No. 110, 691 22 Pasohlávky
ID: 253 34 271
Registered in the Commercial Register Brno, Section B, Entry 2298
Address: AQUALAND MORAVIA Pasohlávky
Pasohlávky reg. No. 110, 691 22 Pasohlávky