On this page you will find answers to your frequently asked questions.
CASH DESK AND E-SHOP
NO, there is no need to reserve these tickets.
I HAVE NOT RECEIVED MY TICKET AND I HAVE SUCCESSFULLY PAID FOR IT AND THE MONEY WAS WITHDRAWN FROM MY ACCOUNT, WHAT CAN I DO?
Before contacting us by email at email@example.com, please check your SPAM or bulk mail folder in your email inbox to see if your vouchers appear here. If not, please contact us.
We accept VISA, MasterCard, Maestro payment cards.
NO, there is no need to cancel the order. The system will cancel it after some time. It is possible to make a new order.
No, it is sufficient to present the ticket, for example on your phone with a readable QR code or number under the barcode.
No, we do not.
We offer entry tickets to the AQUA zone (all day and after work from Monday to Friday) and entry to the WELLNESS zone (3 hours to Forum Romanum + Pálava). You will find more information in our price list.
Visitors can enter the premises until 19:30.
There is a parking lot for visitors of Aqualand Moravia, it costs 50 CZK per day for.
By car - the fastest connection is the D52 motorway in the direction of Pohořelice and then the E461 in the direction of Mikulov. There is a large parking lot right in front of Aqualand.
BUS - regular line IDS JMK No. 105 and 530, stop Pasohlávky - Aqualand Moravia. If you are getting on in Brno, at ÚAN Zvonařka, choose platform No. 35. Evening connections have been strengthened.
By TRAIN - on weekdays you can arrive at the Vranovice train stop and from there the IDS JMK regular bus No. 530 follows.
No restrictions for now.
No restrictions for now.
No restrictions for now.
Children from 15 years of age are allowed to enter the water park after showing their ID proving their age.
Yes, the water park is open every day of the year, with the exception of Christmas Eve, 24 December, when the water park is closed.
Strollers are only allowed in the indoor area with the original wheel cover supplied by the stroller manufacturer. The stroller wheel cover can also be purchased in our Aqua shop. If it is not possible to put the cover on these wheels, the pram must be put away in the pram room for hygiene reasons.
Yes, disabled people are also allowed to enter, even into the pool using a jack available for this purpose. The area is barrier-free (lifts to the locker rooms, ramp to the pool hall).
You can buy swimwear and towels in the Aqua shop. We also offer items with our logo and a tourist stamp as a souvenir.
NO, entry to the swimming pool with orthosis is not allowed for hygienic reasons.
Brief swimwear, boxers.
Rings as swimming aids are not allowed for safety reasons. Children can use sleeves or vests as swimming aids.
The Neptun and Riviera pools with a depth of 1.40 m are intended for swimmers who do not use a swimming aid. An inflatable ring is not a safe swimming aid, these are lightening sleeves, belts or vests. The child may fall through the swimming ring or turn over. We try to prevent similar situations, including the spontaneous release of the ring, or the unfortunate overturning of the ring by another swimmer, in order to increase safety. For your little swimmers, it is possible to buy a number of safe swimming aids in our Aqua shop.
In addition, there are two pools for children, which contain specially treated water with lower PH, that is more suitable for more sensitive children's skin.
There are no age restrictions, even the youngest visitors, including babies, are allowed to enter the premises, accompanied by an adult, of course. There are baby changing facilities in the changing rooms and by the pool next to the swimming pool. Further information can be found in the visiting rules.
SAUNA WORLD - FORUM ROMANUM WELLNESS (SPA)
Access to the wellness is always limited for 180 minutes to the Forum Romanum Wellness including Pálava Wellness.
Wellness ForumRomanum and Pálava Wellness is a swim-free zone. You will receive a sheet at the reception upon entering the sauna world. A sauna apron can be rented at an additional cost. You can store the swimsuit in the storage boxes.
Swimwear and other small items such as towels can be stored in our storage boxes, which are located inside the wellness centre. If you wish to store valuables, we also have a safe available for a fee. It is not possible to bring your own bag, clothes and other things to store in the wellness area for hygienic reasons. A wardrobe is used to store these things, which every visitor will receive free of charge when entering the Aqualand Moravia.
Yes, the booking of a procedure or massage is necessary in advance by e-mail: firstname.lastname@example.org. We recommend booking of the procedures and massages as soon as possible in advance, as soon as you know the date of your visit (ie even more than a month in advance).
The reception will always try to offer you an alternative date if the date you require is already fully booked. The reservation is binding only if the reservation is confirmed by the reception.
NO, it is allowed to consume only the food purchased from us in the wellness bar in special areas for hygienic reasons.
No, Wellness ForumRomanum is a non-smoking area. Smoking is allowed in the AQUA zone in the outdoor terrace of the Coffeeland café, which can be found on the 1st floor.
Children from the age of 15 are allowed to enter the ForumRomanum wellness and Pálava Wellness. The age must be proven by the identity card demonstrating the age.
Yes. A one-time transfer between the AQUA and SPA costs CZK 299. Entrances to the SPA zone, including the Pálava zone, are always valid for 120 minutes (unlimited movement between these zones is possible for 120 minutes). After exceeding the limit, CZK 49 is automatically charged for every 30 minutes started, ie the fee for extending the stay is CZK 49 for every 30 minutes.
Yes, you can use the Imperium restaurant for refreshments. It is located on the ground floor. On the 1st floor, our Coffeland café with an outdoor terrace awaits you. We also offer snacks directly in the pool Neptune, at the Pool Bar. In the summer season, there are also other gastronomic stands in operation - such as Burger Bar, Grill Bar, pizzeria, etc. You can find a complete overview of our facilities here.
You can pay with the chip on the wrist band in all area. You pay everything when leaving the premises at the cash desk or at the vending machine. You can pay by cash or credit card.
Yes, we accept payments in EURO, we accept coins in the nominal value of 1 and 2 EUR. We do not accept cents. When paying with EURO we return Czech crowns.
The outdoor terrace in the first floor of the Coffeeland cafe is designed as the smokers) area.
Yes, our Imperium restaurant also offers gluten-free food. All allergens are listed for each meal separately. You can find a detailed list of all allergens in the list, which is located at the food delivery.
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