These Visitor Rules are intended to ensure compliance with the relevant legal regulations and the protection of the health and safety of visitors to the AQUALAND MORAVIA Pasohlávky aquapark (hereinafter referred to as the “aquapark”). The aquapark premises include indoor and outdoor areas, including adjoining grassy areas, i.e. the entire aquapark area within the perimeter fencing. Every person using the services of the aquapark premises (hereinafter referred to as the “visitor”) is obliged to familiarize themselves with these Visitor Rules before entering the aquapark premises. By entering the aquapark premises, the visitor expressly agrees to these Visitor Rules and undertakes to comply with them and with the instructions of the operator’s staff.
1. Entry to the aquapark premises
1.1. Entry to the aquapark is possible only during opening hours after activation of the chip wristwatch (a wristwatch with an electronic chip, hereinafter referred to as the “chip”) at the ticket offices or self-service kiosks. Entry conditions are governed by the currently valid price list, which is available on the website www.aqualand-moravia.cz and also before entering the aquapark premises. Information about the admission and payment system will also be provided to visitors by the ticket office staff at the entrance to the premises. The outdoor part of the aquapark premises is generally in operation during the school summer holidays (except for the outdoor relaxation parts of the aquapark that are open year-round).
1.2. The aquapark opening hours are daily from 10:00 a.m. to 9:00 p.m., including public holidays and rest days (unless officially stated otherwise on www.aqualand-moravia.cz and at the entrance to the premises). From 9:00 a.m., the aquapark is open only during the summer season, i.e. from the first holiday weekend until the end of the school summer holidays.
The operating hours of individual attractions, pools and saunas always end 20 minutes before the end of the aquapark’s opening hours. An exception applies to the outdoor pools Riviéra Pool, Romulus and Remus, which are closed 60 minutes before the end of opening hours during the period from the beginning of October until the end of April. Saunas may also be closed earlier for operational reasons. The last entry to the aquapark is possible no later than 90 minutes before the end of the aquapark’s opening hours. The relevant admission validity period begins by passing through the entry access device (turnstile) and ends by passing through the exit access device (turnstile) within the specified time. The admission validity period also includes the time needed for undressing, drying and dressing. If the paid admission time is exceeded, the visitor is obliged to pay an additional charge at the ticket office in accordance with the valid price list. In the event of a late departure from the aquapark premises after closing time, the visitor is obliged to pay an additional charge at the ticket office in accordance with the valid price list.
1.3. Children under 15 years of age are permitted to enter only when accompanied by a person over 18 years of age, who is responsible for them throughout their entire stay in the aquapark.
1.4. Upon entering the aquapark, each visitor receives a wristwatch with an electronic chip (chip), which enables the visitor not only to enter the aquapark, but also serves as a means of recording services used in the aquapark (e.g. food and beverages). Each chip has a financial limit for refreshments and other aquapark services. The limit is determined by the current price list and is stated on the receipt the visitor receives. All additional charges recorded on the chip are paid upon departure from the aquapark at the ticket offices or at a self-service machine. If the visitor uses up the entire financial limit during their stay, this limit may be increased by making a payment in any amount, which will raise the limit.
1.5. The visitor is obliged to report the loss of a chip immediately at the aquapark ticket office so that it can be blocked against unauthorized consumption or unauthorized departure from the premises. Until the chip is blocked, the visitor is responsible for any expenditure charged to the chip. The fee for a lost chip is charged according to the current price list. If it is impossible to block the chip because another visitor has left using the chip in question, the visitor who lost the chip is also liable for all unpaid expenditure on the chip of the visitor who has already left, up to the amount of CZK 4,500. The decisive time for determining the amount of expenditure is the end of the opening hours on the day of the loss, due to the impossibility of identifying the missing chip until the last visitor has returned their chip when leaving the premises. If the visitor does not wish to wait until the end of opening hours, they may alternatively pay a flat-rate penalty of CZK 4,500 or request that a Protocol of Non-Payment be drawn up, against which the participant will be sent an invoice in the amount of the expenditure on the remaining chip.
1.6. A visitor who finds someone else’s chip on the aquapark premises is obliged to hand it over immediately to an aquapark employee, who will subsequently pass it on to the main ticket offices for identification and to prevent misuse of the chip. The finder of such chip may not record their payments within the premises on it or use it to leave the premises. Any misuse of the chip is considered a serious breach of the aquapark Visitor Rules, which may result in expulsion from the premises without refund of the admission fee and in a requirement to pay for services and refreshments charged to the chip.
1.7. The operator reserves the right to restrict or close individual attractions, pools, saunas, whirlpools, warming rooms, catering facilities or other parts of the aquapark in the event of necessary maintenance and/or for objective reasons or force majeure, e.g. seasonal operation, full capacity, bad weather, storms, reduced humidity (in the case of steam sauna operation), visibility, outages of public infrastructure services and other reasons, and/or the holding of a social or sporting event, without entitlement to a refund of the admission fee.
1.8. The aquapark capacity is limited. Once the capacity has been reached, the operator is entitled to restrict or close entry to the premises.
1.9. For hygiene reasons, entry to pools, whirlpools and individual attractions is possible only in swimwear or other clothing intended by the manufacturer for use in water in leisure facilities. In the event of doubt as to the suitability of swimwear, the operator’s opinion shall be decisive. In the event of a breach of this provision, the operator may expel the visitor concerned from the relevant water area or attraction and, if the situation is repeated, also expel them from the aquapark premises without refund of the admission fee.
1.10. For rides on waterslides, slides and other attractions, it is necessary to use only swimwear (or other suitable clothing pursuant to clause 1.9.) that is recommended by the swimwear manufacturer for such use. The aquapark operator bears no responsibility for any damage to clothing or for the condition of the swimwear used by the visitor on the aquapark premises. The aquapark visitor acknowledges that the use of attractions may result in wear and tear of swimwear (abrasion, etc.).
1.11. Swimming is not permitted for children under 3 years of age. An exception applies to children’s paddling pools, where swimming is permitted for children from 1 year of age. Adults are prohibited from entering children’s paddling pools except when accompanying a child under 100 cm in height. Adults are not permitted to lie or sit in the water in the children’s paddling pool. Visitors are obliged to remain in close physical contact in the water with all accompanied children who have not reached the required age for independent movement around the premises, and with minors of any age if they cannot reach the bottom of the pool in such a way that, when standing in the water, their head or chin remains safely above the water.
1.12. Persons with limited mobility/orientation are permitted to enter the pools only when under the constant supervision of a responsible person.
1.13. Persons confined to a wheelchair, using crutches, splints, prostheses, orthoses or other hygienically unsuitable items are permitted to enter the aquapark premises only after disinfection of all parts that come into direct contact with the surface, in particular wheels, the ends of crutches, etc. Security staff will disinfect the wheelchair, which may then be used within the aquapark premises. Persons using these hygienically unsuitable aids are obliged to secure them so that they do not endanger / restrict other visitors and, if possible, to store them in designated storage areas (changing rooms).
1.14. Persons suffering from illnesses the nature or course of which may be affected by the specific environment of the aquapark (water, higher humidity and higher temperature), especially persons suffering from vascular and heart diseases, may visit the aquapark only after professional consultation with a physician. Especially when using aquapark attractions, the visitor is obliged, before using an attraction, to assess the risk and their health condition, and to familiarize themselves with the characteristics of the individual attractions, pools and environment (depth, temperature, recommended length of stay, etc.) and adapt their stay to their state of health.
1.15. On the aquapark premises:
- animals are prohibited;
- it is prohibited to bring in any of one’s own alcoholic beverages or intoxicating substances, and any person who breaches this prohibition shall be expelled immediately without entitlement to a refund of the admission fee;
- it is prohibited for persons under the influence of alcohol or intoxicating substances to enter. The operator is entitled to expel a person under the influence of alcohol or intoxicating substances from the aquapark premises without entitlement to a refund of the admission fee. The operator is also entitled to expel from the aquapark premises without entitlement to a refund of the admission fee a person who “only” shows signs of intoxication or the influence of an intoxicating substance, even if the presence of alcohol or an intoxicating substance has not been proven. In particular, entry to attractions under the influence of alcohol or intoxicating substances is prohibited, as a breach of this prohibition may result in damage to property, health or life. The consumption of alcoholic beverages in small quantities is permitted in designated areas of the aquapark, provided that the person is over 18 years of age, other visitors are not disturbed, and the safety of the consumer and other visitors is not endangered. The operator is then entitled to refuse to serve an alcoholic beverage to those persons whom it suspects of being under the influence of alcohol or of not meeting the age limit. In the event of the consumption of even a small amount of alcohol or intoxicating substances, the operator bears no responsibility for injury to health or damage caused in connection with the consumption of alcoholic beverages.
2. Operating instructions for visitors
2.1. Every visitor is obliged to take care of their own safety and that of other aquapark visitors.
2.2. Every visitor is obliged to maintain decent behaviour, personal hygiene and cleanliness in all areas and facilities of the aquapark.
2.3. Every visitor is obliged, before entering the pools, to wash thoroughly without swimwear using soap and to shower in the areas designated for this purpose (showers), and to pass through the footbaths if such footbaths are located at the entrance to the pool.
2.4. Before entering the changing rooms, the visitor is obliged to remove their shoes and enter only in footwear suitable for water, directly into the water, or barefoot. Bathing footwear means slippers for wearing around the pools and in other adjacent areas, which must be clean. Visitors may enter the pools only barefoot or in footwear intended for bathing.
2.5. Changing rooms in shared locker rooms are intended for undressing and dressing. Lockers are available for visitors to store their clothing, and visitors are obliged to lock them properly using the chip. In the event of loss of the chip, the contents of the locker will be released to the visitor only after proving ownership of the items stored in the locker. The operator shall not be liable for any damage incurred by a visitor as a result of the locker not being locked.
2.6. The visitor is obliged to store jewellery, money and other valuables in the safety deposit lockers located before the entrance to the common changing rooms. If the visitor does not lock jewellery, money and other valuables in the safety deposit lockers, the operator is not responsible for any damage that may arise in relation to such items.
2.7. Sun loungers are intended for visitors’ rest. During their absence, visitors may not leave personal belongings (luggage, towel, bath towel, bathrobe, etc.) on loungers, except for paid private loungers and the Day Spa area. Lockable lockers or storage boxes are intended for storing personal belongings. The operator reserves the right to move items left on loungers and blocking them to designated storage boxes. The operator bears no responsibility for items left on loungers or elsewhere within the aquapark premises. Sun loungers marked with the wheelchair symbol are intended exclusively for disabled or handicapped persons.
2.8. Visitors are obliged to hand over items found on the aquapark premises to the responsible employee at the main ticket offices – the security shift supervisor. All valuable and small items are stored for 7 calendar days and may be collected by prior arrangement via the e-mail address info@aqualand-moravia.cz. Everyday items (clothing, swimwear, footwear and others) are kept by us for three days. They are then handed over to the authorities (primarily the Municipal Office of Pasohlávky). Found identity documents (identity cards, passports) are handed over to the relevant department of the Police of the Czech Republic (primarily the Police Department in Pohořelice). In the case of small items, it is possible to agree in writing (e-mail: info@aqualand-moravia.cz) on the method of handover – within the territory of the Czech Republic via Balíkovna, and from the Czech Republic to Slovakia via Czech Post, at the visitor’s expense. In the case of valuables, personal collection is necessary together with proof of identity and identification of the lost item.
2.9. Visitors are obliged to behave considerately towards the equipment and facilities located on the premises and are obliged to compensate for any damage caused by their actions (whether intentional or due to negligence) to the operator’s property or the property of third parties.
2.10. Baby strollers are permitted in the indoor area only if they have wheel covers designed specifically for strollers. Stroller wheel covers may also be purchased in our Aqua Shop. If such covers cannot be fitted to the wheels, the stroller must, for hygiene reasons, be left in the stroller room, where an aquapark stroller may be borrowed (if available due to capacity reasons).
2.11. When using attractions in the aquapark (waterslides, slides, “dry attractions” – e.g. inflatable attractions, children’s castles, climbing frames, etc.), the visitor is obliged to comply with the operating rules of the relevant attraction displayed at the attraction, to exercise increased caution and to follow the instructions of staff.
2.12. Visitors are obliged to follow the instructions of staff throughout the entire aquapark premises.
2.13. In all areas where visitors move, including staircases, increased caution must be exercised due to the nature of the aquapark facility and its operation. The aquapark premises are a sports facility and a wet environment where a larger number of people gather. In the saunas and in areas around the warm pools, there is also high humidity and temperature. For these reasons, there is a risk of slipping and possible injury, and aquapark visitors must adapt their movement, behaviour and activity in the aquapark accordingly.
2.14. In case of injury or illness, the visitor is obliged to seek out a lifeguard for treatment and for the injury to be recorded and registered. The first-aid room is located near the indoor children’s pool BABY POOL. The operator shall not be liable for injuries and accidents caused by the visitor’s own negligence, carelessness or violation of the Operating Rules and/or the operating rules of the attractions.
2.15. Access to and connection speed via the free Wi-Fi network in the aquapark is limited by the capacity of the relevant technical equipment, which depends on the total capacity of aquapark visitors using this network.
2.16. It is advisable to remove jewellery before entering the thermal pools, whirlpools, attractions and saunas so that it remains shiny and undamaged over the long term. Thermal water may react with metals in jewellery and cause them to darken or blacken, for which the operator bears no responsibility.
2.17. The visitor is obliged to return any borrowed sheets, towels, bathrobes or other items no later than upon departure from the premises, and at the place designated for that purpose
3. The following are prohibited on the aquapark premises:
3.1. Smoking in all indoor areas of the aquapark and on paved areas around the outdoor pools. This prohibition applies to the use of regular cigarettes, heated tobacco products, electronic cigarettes and other methods of smoking. This does not apply in places designated for smoking and marked with the relevant “Smoking Permitted” symbol.
3.2. Bathing in clothing unsuitable for swimming, including underwear. For hygiene reasons, children are permitted to enter the pool only in swimwear or swimming nappies, which can be purchased in the Aqua Shop.
3.3. Bringing sharp objects, glass items, dangerous chemicals and explosive substances, your own deck chairs, parasols and any other furniture. Weapons, flammable substances, pyrotechnics, pepper sprays, stun guns and intoxicating substances are also prohibited.
3.4. Entering attractions and slides with food, drinks, chewing gum, sunglasses or optical glasses, chains, jewellery, recording devices on selfie sticks, or in footwear unsuitable for bathing. Lockable lockers or safes are intended for the storage of personal belongings.
3.5. Entering pools with food, drinks, chewing gum, chains, jewellery or in footwear unsuitable for bathing. An exception applies to beverages purchased at the indoor or outdoor pool bar, or at the Drink-in kiosk on the Lazy River attraction (these are bars located in water areas). The seating areas of the pool bars are intended primarily for beverage consumption. Consumption of beverages purchased at the Drink-in kiosk on the Lazy River attraction is possible along the entire length of the attraction at own responsibility. Lockable lockers or safes are intended for the storage of personal belongings.
3.6. Bringing own inflatable rings and other inflatable items, fins and balls into the pools. Only inflatable arm bands, foam swimming aids and swimming goggles are permitted. The use of these supportive swimming aids is permitted only under the condition of constant supervision over the person using them.
3.7. Shouting, whistling, running on walkways around the pools and on wet surfaces, making excessive noise, diving each other under water, endangering or restricting other visitors by one’s behaviour.
3.8. Remaining longer than necessary (for getting off or on) in the departure and arrival areas of individual attractions and slides.
3.9. Jumping into pools and whirlpools anywhere on the premises.
3.10. Polluting pools, attractions, saunas, whirlpools or any other indoor or outdoor areas of the premises in any way.
3.11. Randomly moving sun loungers, tables, chairs, equipment or installing furniture. Damaging equipment and facilities.
3.12. Washing clothes and washing oneself outside the areas designated for that purpose or wasting water in any other way.
3.13. Requesting services from staff that are contrary to the Visitor Rules, the nature of the premises or good manners.
3.14. Entering areas reserved for staff, areas marked as no entry, or areas designated for the opposite gender.
3.15. Calling for help without reason.
3.16. Bringing your own food into the aquapark premises and bringing portable coolers and any other food containers (except special baby food such as infant milk, baby food, etc., or foods for special medical purposes).
3.17. Taking photographs or making audio or video recordings in places such as toilets, showers, changing rooms, changing cubicles and Wellness.
3.18. Misusing emergency buttons for stopping attractions and other rescue and safety aids and equipment.
4. Exclusion of a visitor from the aquapark
4.1. A visitor may be expelled from the aquapark premises without entitlement to a refund of the paid admission fee if they:
a) do not comply with the provisions of these Visitor Rules or fail to follow the instructions of the operator’s employee;
b) breach the provisions of these Visitor Rules through their behaviour;
c) by their behaviour endanger the safety of other visitors, cleanliness and the operation of the aquapark itself.
4.2. If, in such cases, the visitor does not leave the aquapark voluntarily when requested to do so, the operator may request intervention by the security service or members of the Police of the Czech Republic.
5. GENERAL PROVISIONS
5.1. These Visitor Rules are binding on all aquapark visitors and the operator’s employees.
5.2. Visitors are obliged to comply with warning, mandatory, prohibitory and information signs, or other notices, and may not destroy, damage or remove them.
5.3. Visitors are obliged to leave the aquapark by the end of opening hours, i.e. by 9:00 p.m. Later departure is subject to a charge according to the rates in the price list.
5.4. Any comment, request, question, complaint or claim regarding aquapark services may be submitted by sending an e-mail to info@aqualand-moravia.cz. If this procedure is not possible for substantial reasons, the claim may be sent by post to Aqualand Moravia, Pasohlávky ev. no. 110, postcode 691 22, or submitted in person during the aquapark’s opening hours published on www.aqualand-moravia.cz, and any requests, questions or complaints may be recorded with the responsible person, who will be called upon request.
5.5. The aquapark operator has the authority to reserve the premises or part thereof at certain times for schools, social and sports organizations, or other institutions or companies. During such time, bathing or entry to certain parts of the premises is prohibited to the public in the reserved area.
5.6. In the event of adverse weather conditions such as storms or strong wind, visitors are obliged, for safety reasons and upon staff instruction, to leave the outdoor pools, attractions, Wellness areas or other outdoor spaces. If a visitor decides to leave the aquapark premises early due to adverse weather, the operator is not obliged to compensate the admission fee or otherwise provide compensation.
5.7. The operator reserves the right to adjust the operating hours of individual attractions within the aquapark premises due to adverse weather conditions such as rain, storms, strong wind, darkness, fog, reduced visibility, or due to technical reasons, such as a power outage, water supply outage or other possible technical failures. In the event of the above circumstances, the operator is not obliged to compensate the admission fee or otherwise compensate the visitor.
5.8. The operator or a person authorized by the operator may, during opening hours, take photographs, audio recordings or video recordings in which visitors to the aquapark premises may appear. The taking of the above recordings is in the legitimate interest of the operator and is used for the promotion of its main activities. All visitors to the premises acknowledge, by entering the premises, that any type of recording may be made during their visit.
5.9. The aquapark premises are monitored by a CCTV system with recording
6. Visitor Rules – Forum Romanum and Pálava Wellness
Forum Romanum and Pálava Wellness (hereinafter referred to as “Wellness”) are part of the aquapark premises. All provisions of the Visitor Rules for the premises apply here, together with the specific rules for Wellness set out below.
6.1. A Wellness visitor is obliged to comply with the Visitor Rules of the aquapark premises and the specific rules for Wellness.
6.2. It is prohibited to bring into and use mobile phones, cameras or any other recording devices in Wellness.
6.3. Wellness is a no-swimwear zone. Upon entering Wellness, it is necessary to leave all outer garments in the changing room or compartments. Throughout the Wellness area, visitors are permitted to move only in a sheet or bathrobe. It is not permitted to bring bags, backpacks or other luggage into the Wellness area.
6.4. Entry to Wellness is permitted to persons aged 15 and over. For children under 15 years of age, children’s sauna sessions are organized at a pre-announced time. Entry to children’s sauna sessions is permitted only to children under 15 years of age and only when accompanied by a person over 18 years of age. Adults who are not accompanying a child will not be allowed to enter children’s sauna sessions.
6.5. During their stay in Wellness, visitors are obliged to observe hygiene and use a sheet or towel.
6.6. For hygiene reasons, every visitor is obliged, after entering Wellness, to wash thoroughly without swimwear using soap in the shower area. They are likewise obliged to shower before entering any sauna, whirlpool or cooling pool.
6.7. In the dry saunas (Finnish Sauna, Bio Sauna, Infra Sauna, Tepidarium, Panorama Sauna), it is necessary to use a sheet provided to each visitor to place under the entire body, including the feet. In the steam cabins (Turkish Bath, Salt Bath, Aroma Bath, Caldarium and Laconium), the use of sheets or other garments is prohibited. After use, the visitor is obliged in the steam cabins to rinse with water the place where they were sitting or lying.
6.8. In all Wellness areas, extra caution must be taken due to the danger of slipping and possible injury.
6.9. All visitors are required to observe the principles of morality and decent behavior and not to disturb other visitors by their behavior, including loud talking.
6.10. Only food and beverages purchased in Wellness may be consumed in the Wellness area. Drinking fountains designated for this purpose are available for hydration.
6.11. Every visitor is obliged, before entering dry saunas, steam cabins, whirlpools, cooling pools and other areas, to consider their current state of health, including any contraindications. The same must also be considered before starting procedures (e.g. massage, sauna ceremony, balneotherapy bath). In the event of a demonstrable contraindication, the operator has the right to refuse to provide the service without compensation.
6.12. Smoking, including electronic cigarettes, is prohibited in all Wellness areas, including terraces and outdoor pools.
6.13. Wellness capacity is limited; once the capacity has been reached, staff are entitled to restrict entry to Wellness.
6.14. The visitor may not arbitrarily move equipment or furniture or manipulate technical operating equipment. The visitor may not pour aromatic essences or other substances onto heating elements or otherwise alter the environment in saunas (humidity, temperature), whirlpools, pools or other Wellness areas.
6.15. The visitor is obliged to return any borrowed sheets, towels, bathrobes or other items upon leaving Wellness, namely at the Wellness reception.
Visiting rules come into the force on the day of its release.
- Date of issue: 1. 3. 2026
- Operator: ŽS REAL, a.s.
- Aqua park director: Mgr. Tomáš Svoboda
- Head office: Pasohlávky reg. No. 110, 691 22 Pasohlávky
- ID: 253 34 271
- Registered in the Commercial Register Brno, Section B, Entry 2298
- Address of the premises: AQUALAND MORAVIA Pasohlávky
- Pasohlávky reg. No. 110, 691 22 Pasohlávky
